Returns & Exchanges
At Perfume Palace, we want you to find your signature scent with complete confidence. If you are not entirely satisfied with your purchase, we offer a 30-day return window for unopened and unused fragrances.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and reason for return.
Pack with Care
Place the original, unopened perfume bottle in its authentic packaging and secure it inside a sturdy shipping box with protective padding.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our specialists inspect the item to ensure it is in resalable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing